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Malmaison Birmingham makes room for all-new management team

Luke & Emma

Malmaison Birmingham has appointed two new senior managers alongside the launch of its all-new Mailbox hot spot. The boutique hotel has employed Emma Morgan as General Manager and Luke Gallimore as Deputy General Manager, as well as launching a brand new F&B outlet at designer destination, the Mailbox.

The past three years has seen phenomenal and sustained growth for Malmaison Birmingham, following the completion of its multi-million-pound redevelopment scheme in 2016, team recruitment drives, and 3% increase in revenue year on year. The award-winning hotel, which is owned by Frasers Hospitality and renowned for daring to be different, is continuing its growth ambitions with a suite of new managers and launch of MalBox.

At the helm is recently appointed general manager, Emma Morgan, who brings over 15 years’ hospitality experience; joining from IHG Group in Elstree and Borehamwood. In her new role, Emma oversees daily management of the hotel, which employs 160 team members, driving the overall strategy as well as day-to-day service delivery.

Commenting on her appointment, she says: “I am really excited to be back in my hometown. Malmaison Birmingham has always been a hotel that I’ve admired throughout my professional career and I am so pleased to have been appointed as the General Manager of this iconic destination. My aim is to ensure we are the go-to venue in the city, delivering the highest levels of service and innovation across our bedrooms, meetings and events, and food and beverage offering.” 

In addition to Emma’s appointment, Malmaison Birmingham also welcomes Luke Gallimore as deputy general manager; bringing a further 12 years of industry experience to the boutique hotel.

He adds: “Having worked in various properties across Birmingham City Centre I have always looked to Malmaison as one of the best hotels. I am so excited to be taking on the role of Deputy General Manager and look forward to continuing the brilliant work that has already taken place alongside Emma. We’ve got some big ambitions and the hotel is in the best position it could be – with the most dedicated team – to help us realise these.”  

The new senior managers have already set the tone for their 2020 business growth with the launch of MalBox; transforming the existing deli and bar space in the Mailbox’s Urban Room into a brand-new service delivered by the hotel. Serving up the best of Chez Mal, the new hotspot offers a selection of cakes, pastries, salads, soup and baguettes, alongside a variety of hot and cold drinks, and even alcoholic beverages. The hotel has appointed a brand-new team to manage the deli space, which will be managed by Work+Play manager, Sandrine Reid, who has been delivering a stellar guest service at Malmaison for over 15 years and overseeing its unique meeting and events space.

Commenting on the opening of the MalBox, Emma Morgan adds: “We are so excited to bring a taste of Chez Mal to the Mailbox’s Urban Room. This is the first for the hotel and is already a big hit with corporates and shoppers alike. We cannot wait to make it the perfect meeting space, stocked with all of your Chez Mal favourites; delivering the service that the team at Mal is best known for!” 

The good news continues for Malmaison Birmingham as Senior Cluster Sales Manager, Steph Taylor, also picked up ‘Professional of the Year’ at this month’s Birmingham Awards.