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Richard takes the helm at Telford

Richard Pettener – the new service manager at Furrows of Telford

Richard Pettener – the new service manager at Furrows of Telford

A Telford motor dealership has a new service manager who knows the company better than most.

Richard Pettener is now leading the service team at Furrows in Haybridge Road, and he’s already well-known by everyone at the dealership as he’s worked for the company for 24 years.

He spent the last nine years as service manager at Furrows of Shrewsbury, and is now in charge of the Telford service department’s frontline and workshop staff.

And not only has Richard taken on a new role, he’s also just completed his Master of Science degree in the automotive industry.

“I have been studying at Loughborough University Business School for the past four years as a post graduate to complete my degree alongside my full-time job,” said Richard.

“It’s fantastic to have achieved my goal and to earn my degree which, apart from a PhD, is the highest qualification you can achieve in our industry.

“My new position at Furrows of Telford is just the challenge I was looking for, and all my degree training in customer care should prove invaluable moving forward.”

Richard has already started to introduce new initiatives and working practices both front-of-house and in the workshop itself to develop the customer service the dealership offers.

“Our aim is to set extremely tough standards for our team in order to ensure every customer who brings their vehicle to Furrows receives the very best service possible.

“I’ve been very impressed with the commitment and dedication the team has shown, and we’ll all be working together to build a strong reputation for our dealership in the local area.”

Furrows managing director, Bill Cooper, said: “Richard has been an incredibly loyal member of staff having worked for us for almost a quarter of a century.

“We’re delighted to see him at the helm of the service team at our Telford dealership, and we’re sure his experience and wide-ranging knowledge will prove to be a valuable addition to the team.”

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