Leamington Spa conference centre is honoured for customer service



EEF Venues’ Woodland Grange conference centre in Leamington Spa, Warwickshire has won four awards for customer care, underlining the quality of the venue and its team.

The venue has gained VenueVerdict Gold Standard Accreditation for the fourth consecutive year. Gold is only given to those properties recording a twelve-month Net Promoter Score of +70 or higher from delegates over a twelve month period. Woodland Grange achieved a Net Promoter Score of 74.6.

The venue has also received a TripAdvisor Award for Excellence for the fourth consecutive year. The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor.

For the third year running, Woodland Grange has achieved a top rated status in the prestigious ‘Simply The Guest’ and has also received an Award of Excellence from for the third year running in honour of the venue team’s achievement of an 8.5  rating consistently achieved over the last three years.

Ian Chaplin, general manager of Woodland Grange, said: “Continuous analysis and improvement of the customer journey is an absolutely critical element of our daily discipline at Woodland Grange.

“To have received these leading industry accolades is a huge testament to our team and their dedication and commitment to exceeding our guests’ needs and expectations every day to ensure the highest standards of customer service excellence. “

In addition, EEF Venues – the group behind Woodland Grange – has been named No.1 Small Group and Best Value for Money Group in BDRC Continental’s VenueVerdict Awards 2016 for the fourth consecutive year.

The only industry awards programme based entirely on the voice of the customer, the results are based on customer responses throughout 2016 from event planners.

EEF Venues was ranked as top group within almost every step of the customer journey, from pre-event communications and understanding customers’ priorities to meeting and greeting, technical facilities and support.

David Vaughton, director of venues for EEF Venues, said: “Having achieved consolidated 32% growth over the last three years, there is no doubt that customer satisfaction is having a major impact on our business performance.

“Business delegates have increasingly high expectations so we are constantly seeking new ways to improve the overall experience for them. The quality of our food, our technology, and facilities and how we look after our customers are all vital elements that continue to impact on our success and reputation.”


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