A Newcastle-under-Lyme lettings agent has been crowned as the best in town after coming out on top in a series of mystery caller challenges.
Applied Lets scooped a Gold medal in the British Property Awards following an independent assessment of the town’s agents and will now go through to the national finals.
Run by Sharon Wheatley, an experienced property professional, Applied Lets has offices in West Street, Newcastle. Sharon said: “We pride ourselves on the high standards of service we give to landlords and tenants and it is fantastic to get this independent accolade, confirming our quality standards. We have two members of staff, Lee Wallace and our apprentice Charlotte Meredith and this award is recognition of how dedicated they are in the way they work with our customers, both landlords and their tenants.
“The British Property Awards carry-out a series of tests over several months. Assessors call posing as potential property buyers, sellers, tenants and landlords. It is a true test because you cannot apply for the award and agents do not know when they are being assessed.”
The British Property Awards say: “We consider a broad spectrum of criteria during the judging process, criteria which often goes unseen by clients, taking a purposeful step away from the traditional model of merely relying on client reviews from successful sales. In total, we judge agencies against a set of 25 criteria, with each criteria being weighted differently. We believe that we provide the most comprehensive awards in the sector.
“Our team of experts painstakingly judge all agencies which meet a basic-criteria within a given town, before judging which agency has performed outstandingly. If there are no agencies within a given town who meet our minimum threshold then we will not attribute an award for that town.”
To find out more about Applied Lets please go online to: www.appliedlets.co.uk.