Birmingham-based energy switching service Don’t Waste Money is recruiting 80 new roles over the course of 2019 as it expands its services and responds to growing demand for simple and transparent energy switching.
The firm, headquartered in the Jewellery Quarter, has added a new telephone-based comparison service to its existing field sales team, providing a welcome boost to the jobs market in the region. The new service is also great news for consumers, who can benefit from a simple switching option in the wake of Ofgem’s recent decision to increase the energy price cap – effectively removing an element of price protection for customers who fail to move away from default standard variable tariffs (SVT). The firm saves consumers an average of £278 a year by helping them to switch their supply.
The telephone service launched on 11th March and seven new recruits have already joined the 250-strong Don’t Waste Money (DWM) team. Last month DWM celebrated its three-year anniversary and achieved its 250,000th switch.
Don’t Waste Money has thrived since its inception thanks to transparent and customer focused processes, along with its policy of developing staff to meet their full potential.
Don’t Waste Money directors Jason Frayne and Simon Morley expect the call centre team to outgrow the offices over the coming months and are on the lookout for a purpose-built facility to house their growing business. Simon says:
“We’ve passed some important milestones in the first part of 2019 and are proud of our small business success story during a time of unfortunate job losses in the energy sector. We attribute our continued growth to an open, honest and straightforward approach. Energy customers are understandably confused by changes to the price cap and afraid of being ripped off. Many customers are wary of online services and would rather speak to someone in person and have human guidance through the switching process, as well as someone to call afterwards if they have questions. We’ve got a young and dynamic team here at Don’t Waste Money who enjoy talking to customers and helping them get a deal they’re genuinely happy with and that saves them money.”
The new call centre function will be in addition to the current face-to-face comparison service. Up to now, the team have focused on visiting consumers in their homes or offices and guiding them through the switching process on a tablet, using a specially developed app and Confidence Code accredited data supplied through an ongoing partnership with My Utility Genius. They have also taken part in store events such as the recent Tesco store campaign, offering shoppers a fast, hassle-free way to compare and switch their current gas and electricity tariffs with those of DWM’s chosen supply partners.