Carers working for Care Plus are celebrating, after being awarded a ‘Good’ rating by the Care Quality Commission (CQC).
Care Plus, which provides care and support for people living independently in their own homes throughout Staffordshire and Shropshire, has received a ‘Good’ rating in all five categories from the independent regulator following an inspection in December 2017.
The CQC assesses care providers on the key measures of safety, effectiveness, level of care, responsiveness and leadership. Care Plus was highly-rated in all categories, maintaining the positive outcome of its previous inspection in 2015.
Inspectors highlighted the kind, caring and respectful way care is provided, reporting that “People were treated with dignity and members of staff were sensitive when they provided support.”
CQC inspectors spoke to carers, people receiving care and their families.
“Without exception, people and their relatives told us that they were treated with care and kindness,” the report found. The inspectors were also impressed by the passion that carers clearly felt for their roles, saying that a member of staff told them: “Caring isn’t just about doing the tasks that are on the plan. It’s so much more than that, it’s about spending time with people where we can, to make them feel important and cared for.”
Director of care and support Les Clarke said that the inspection outcome is the result of hard work by carers who were recently seen digging their way through snow to reach the homes of customers in rural villages:
“I’m incredibly happy to be working with such fantastic people and I’m very proud of each and every one of our carers,” he said. “The residents in our local communities are lucky to have them and so are we.”
The CQC grading is being celebrated at a series of local tea parties attended by carers and customers.