A security company has found the key to success by investing in new systems to improve business efficiency and customer service.

Wolverhampton-based ATEC Security offers tailor-made security solutions and delivers support packages to match individual needs. It has been using Sage CRM software for the past six years, but recently switched supplier to Birmingham-based leading Sage business partner CPiO because of its understanding of ATEC’s requirements and its overall professionalism and knowledge of Sage CRM. CPiO has more than 23 years’ experience in delivering support services to the Sage Enterprise community.

Paul Welbourn, Southern Service and Support Coordinator at ATEC Security, said: “The sales team currently use Sage CRM to track sales opportunities, while the help desk use it as a full case management solution to measure our progress against target response and fix times, which have been agreed in advance. Because the system tracks what we do in real-time, we are able to share an accurate view of our performance with customers. They really value this openness.

“The software allows everyone to store customer information in one place, which can then be seen by all departments. This means that our customer service levels remain high and enquiries are dealt with quickly and efficiently. CRM can also record response and fixed times for jobs as they are logged and carried out, which helps employees meet their KPI targets. Ultimately, all these services help to improve business efficiencies and customer service levels.”
Nick Baladi, CPiO Account Manager, said: “Sage CRM uses industry-leading technology to encourage better business practices and efficient information exchange throughout an organisation. With Sage CRM, you can quickly analyse, manage and synchronise sales, marketing and customer care activities across all points of contact.

“There are lots of features to Sage CRM that we feel ATEC Security can benefit from and we are keen to show them just how much more the software has to offer.”

Paul added: “CPiO has shown us how the software can be developed to improve our business efficiencies even further. There’s still lots of potential to unlock and, working with CPiO and Sage CRM, we will definitely enhance the service we provide for our customers.”

Sage CRM’s key features include:
• Complete integration with MS Outlook and pocket devices

• Graphical reporting and analysis

• Easily modified to fit your corporate look and feel

Its business benefits include:

• More sales opportunities without expanding your sales force

• Increase company-wide awareness of your customer’s requirements

• Build and strengthen relationships with customers

Founded in 1985, ATEC security currently has 25 employees who work out of the company’s headquarters in Wolverhampton and a smaller satellite office in London. For more information, visit www.atec-security.co.uk.

CPiO is a privately-owned company based in the West Midlands. The company offers bespoke business solutions, which address a range of business needs. CPiO is one of the top resellers of Sage’s mid-range software in the UK and provides a complete software support package.