Pictured: Willmott Dixon's branch managers' Les Shortman and
Pauline Chatt with their performance awards
Willmott Dixon Partnerships' Birmingham branches have been
rewarded for giving top quality service to tenants in city
homes.
The company's Birmingham North branch gained Gold for Service
Excellence whilst the Birmingham South branch gained a Silver award
for Improved Service from the city's Tenant Performance Monitoring
Group (TPMG).
The group, which follows targets set by Birmingham City Council,
monitors customer service, understanding and response to the
diverse needs of tenants' repairs and maintenance.
They assessed Willmott Dixon over the last twelve months on
response times, customer satisfaction and its 'right first time'
initiative.
Willmott Dixon is currently working with Birmingham City Council
to repair and maintain 60,000 properties in the city. Its two
contracts, for the north and south of the city, include the areas
of Edgbaston, Hall Green, Northfield, Selly Oak, Ladywood,
Erdington, Perry Bar and Sutton Coldfield. The company aims to
reduce the cost of this service by £47m over the five year
terms of the two contracts.
Asha Patel, Willmott Dixon's area operations director, said,
"Willmott Dixon repairs and maintains thousands of properties in
the city on behalf of Birmingham City Council, including occupied
and empty properties. Repairs include emergency 24/7 repairs, such
as loss of electricity, burst water pipes and heating problems, as
well as routine repairs to properties. We work closely with the
council and local tenants to constantly identify ways of improving
the service. Our Birmingham North branch gained a silver award in
2010, whilst Birmingham South were assessed for the first time this
year and gained a silver award. We are thrilled that the hard work
and efforts of both our branches have paid off."
Joan Goodwin, chair of the TPMG says, "Performance has continued
to improve across all services and there is great consistency
coming from both Willmott Dixon's branches."
Willmott Dixon Group is one of the UK's second largest
privately-owned capital works, regeneration and support services
companies.
With over 158 years of experience, the company provides services
within the built environment to Government, registered social
landlords, local authorities and private sector clients throughout
the UK.
Willmott Dixon Partnerships works within the Group to deliver
support services to over 120,000 homes, 1,200 public buildings and
50 commercial properties across the UK.