Birmingham Airport has been voted Best UK Airport by 'Which?
Travel' members, in the large airports category.
Birmingham achieved four out of five 'stars' in six out of the
seven categories, which were: Airport Design, Environment,
Information/Navigation, Queues/Delays, Parking, Catering and
Shopping.
Members were asked to rate each category by their satisfaction
with, and likelihood to recommend, Airports that they've travelled
from in the last 12 months. More than 8000 members took part in the
survey, rating 28 Airports.
Which? Travel states that when comparing the results of this
survey with one carried out in 2009, it suggests that people are
noticing and appreciating the investments made by regional airports
- such as Birmingham which in undergoing a £200m investment
programme.
Paul Kehoe, CEO of Birmingham Airport, said, "This survey
demonstrates that our hard work and investment is paying off and
that our customers are benefitting from the many improvements we've
made.
"We know that Birmingham Airport offers a hassle free
alternative to some Airports in the south east for both getting to
the Airport and travelling through the terminal so these results
reinforce this."
Since 2009, Birmingham Airport has opened a new state of the art
International Pier and last year merged the two terminals to become
a one terminal facility, providing a larger security search area
and opening more shops and restaurants.
The Airport is currently building a new 33m air traffic control
tower and a new aircraft hangar, and is progressing a tender
process for the runway extension to allow for more direct long haul
flights.
Airports in the survey's large airport category included
Heathrow, Manchester and Gatwick. The survey was conducted between
26th September and 7th October 2011.
The large airport category was for those airports handling more
than four million passengers a year.