A fast response to the credit crunch and fresh thinking earned
Bromford Living's social housing maintenance team a top award for
best practice.
The rethink saw Bromford Living, who own and/or manage over
26,000 homes, drop the traditional approach to repairs and
maintenance - and replace it with a more cost-effective service
that really responds to the needs of Bromford's tenants.
The new approach - called Homes That Don't Break Down - won the
housing association's asset management team the Best Client section
in the National Housing Maintenance Forum (NHMF) awards1 2012.
Jason Holder, Bromford Living's head of asset management, said:
"We're delighted to get this kind of sector recognition for all our
hard work, innovation and determination to deliver great value for
money.
"Most of all, we're pleased that our customers are happy with
what we've achieved on their behalf. We spent a lot of time
listening to what they felt was important to them and this shaped
what we did.
"Our customers told us that they wanted homes that don't break
down and that is our daily objective.
"As a result we have achieved improving performance results, and
top quartile performance. Customer satisfaction has remained steady
at 95% or above."
1 Each year the NHMF recognises best practice in the maintenance
of social housing, promoting the work of the organisation and the
teams that deliver the service. Five awards were presented at the
NHMF Conference dinner on Tuesday 24 January, including Best
Client, Best DLO, Best Contract, Best us of IT and Best
innovation.