Pictured: Tony Yates - Executive Director at the BMI Priory
Hospital
Just days after two of its consultants made the Britain's Top
Fifty Surgeon's list, a Birmingham private hospital has announced
'superb' new patient satisfaction figures.
BMI Priory Hospital consultants Mr Rob Scott and Andre Jackowski
were the only two West Midlands surgeons selected for the
prestigious top fifty list published by The Times.
Now patient satisfaction figures, independently compiled by
Howard Warwick Associates Ltd showed almost 100 per cent approval
ratings in four key areas at the hospital in Priory Road,
Edgbaston.
Nearly 4,400 patients were questioned between October 2010 and
September 2011. The results showed 99.8% of patients were impressed
with their surgeon or physician, with the exact same amount saying
they had been treated "with respect and dignity".
Quality of care got top marks from 99.3% of those questioned
while the same amount of patients said they would recommend the
hospital to other people.
Tony Yates, recently appointed Executive Director at BMI Priory,
said he was delighted with the results which "show a superb team
effort across the whole hospital, from the cleaners and catering
through to our nurses and consultants."
He added: "It is vital that the information we gather from the
patient survey is accurate and independent so that we really know
what we are doing right and if any areas need
improvement.
"The hospital already has an excellent reputation throughout the
region, as the inclusion of two of our consultants in the Times Top
Fifty list shows. Now we plan to build on that reputation by
improving facilities and services throughout 2012."