Pictured: David Battisby
Client satisfaction is of paramount importance for local law
firm Lanyon Bowdler, so in order to measure performance and
expectations, feedback questionnaires are sent to clients at the
end of each case.
Over the past six months a total of 453 clients returned their
feedback forms to the firm's various offices located across
Shropshire and Herefordshire, and the statistics are the best to
date. Over 99% of clients said they would recommend the firm,
nearly 95% said they found it easy to make contact with someone in
connection with their case and an impressive 90% were either very
satisfied with the level of service, or felt that it exceeded their
expectations.
Managing partner David Battisby says "Whilst the economic
forecast continues to be gloomy, it certainly gives us a boost at
Lanyon Bowdler to see such positive results coming from our
clients."
David added "One of the real challenges now for law firms is the
service they provide - quite naturally clients have a right to
expect a high level of service from their professional advisers.
With the opening up of the legal sector to alternative business
structures and the new entrants to the market place, it is ever
more important for us to deliver on service and performance. These
results are most encouraging for Lanyon Bowdler."
Lanyon Bowdler has collected data from customers for over six
years and shares this information on its website. There is a
culture throughout the firm to deliver excellent client
satisfaction, together with expert legal advice delivered in plain
English.
For more information about Lanyon Bowdler, please visit their
website here: www.lblaw.co.uk