The UK's premier corporate clothing company Incorporatewear has
designed new uniforms for more than 10,000 employees of the travel
company Thomas Cook UK.
Incorporatewear will roll out the new uniform to 7,000 retail
staff, 2,400 cabin crew and 630 pilots and flight deck members - as
well as 1,500 overseas representatives as part of a fully managed
service for three years.
The Thomas Cook project team worked closely with Incorporatewear
to develop the look and feel of the uniform, and involved employees
in the process from the outset.
The result - due to be rolled out to retail and airline teams on
November 1 and to overseas colleagues next year - is a professional
but fun and friendly corporate image, made from high quality
performance fabrics for easy-care and comfort.
Clare Rayment, Sales Operations Director at Thomas Cook, said:
"Rolling out the new uniform across all business areas is the
result of a meticulous process that has involved extensive
communication between each business unit in Thomas Cook through
focus groups, followed by wearer trials once the designs had been
agreed."
Paula Cannon, Incorporatewear Design and Technical Manager,
said: "The use of brand colours - blue and yellow - has been
intensified. This creates a distinct identity in line with
marketing material and store design.
"It helps the customer to identify Thomas Cook employees, giving
a seamless visual journey from the moment they book their holiday
through to the plane journey and throughout their stay in
resort."
At Thomas Cook, there are around 20 distinct job functions with
employees working in retail locations, on aircrafts and in hotels,
airports, offices and kids' clubs. Although they don't require
completely different uniforms, some variations are needed that take
into account the functions of the roles and the environment that
different teams work in.
The result is a range that is split into two looks: the more
formal for retail employees, flight deck, cabin crew and airport
greet-and-welcome meetings; and the more relaxed 'on general
duties' look.
The shared formal look for female retail teams, cabin crew and
Overseas 'Meet and Greet' translates into a choice of either a
sleek and sophisticated tailored navy shift dress or a print top
(gingham yellow and blue for retail) with a choice of tailored
skirt/trousers and scarf carrying the brand colours, while the men
have tailored navy trousers, a blue shirt, yellow tie and
waistcoat. A navy coat has also been designed for the airline cabin
crew when travelling between flights.
Meanwhile, fleeces, shorts and trainers with checked shirts for
the men and a loose and light sunshine-coloured blouse with
knee-length skirt for the women capture the high spirits of holiday
time and offer a more casual and relaxed look for the overseas
teams.
In total, there are more than 70 individual garments across the
new 2011 range, which has been designed around the particular
requirements of each area of the business.
There are also bespoke accessories that co ordinate with the new
range, including handbags, trolley cases, man bags, purses, belts
and even personal alarms.
Paula said: "Every item in the range has been exclusively
designed in partnership with Thomas Cook and will never be
replicated for any other customer. It is a truly exclusively
designed range."
Around 75,000 metres of bionic tailoring fabric was used to
manufacture the tailored garments in the range. This fabric has
stain and crease resistance and nano-technology built in so that
any liquids spilt on it will simply run off without leaving it wet
or stained. That's just one example of Thomas Cook listening to
wearers' comments and ensuring the practicalities of a uniform are
understood.
Paula said: "Our design and technical team worked very hard with
Thomas Cook to come up with new and innovative styling and fabric
bases that would make the range cutting edge and the attention to
every detail was crucial. The result is a range that is
professional and co-ordinated. The look is fun, happy and friendly
- everything that a holiday company should be."