Pictured: Managing Director of Fusion, David Thompson, congratulates employees for their hard work and dedication

Major Coventry employer, Fusion Contact Centre Services, has celebrated the success and dedication of its employees by hosting a prestigious VIP event.

The 10 employees, who were selected by their managers and co-workers for their achievements this year, were joined by a further 30 staff members from Fusion's other sites in Peterborough and Sunderland. BGL Group's Chief Executive, Peter Winslow, and the Fusion Executive Team accompanied the group for a celebratory lunch at The Bell Hotel in Peterborough. As an added bonus, 10 of the attendees had the opportunity to win £50.00 worth of luxury shopping vouchers.

This year, Fusion has experienced considerable growth and now employs more than 300 people at the site. Events like the VIP lunch recognise members of staff who have consistently delivered excellent customer service for the insurance brands Fusion supports. Fusion now deals with over 700,000 calls each month for some of the UK's leading financial services organisations.

Andy Talbot, Site Manager at Fusion Coventry, said: "At Fusion we focus on the development of staff with the ultimate vision of providing excellent customer service. It is important that we recognise and encourage our employees who strive to achieve this excellence. The VIP event is a way of recognising the dedication and outstanding contribution of our staff."

Carla Crawley, Fusion Coventry employee, commented: "Working in the customer services sector for some of the UK's big financial services brands is exciting but is also extremely busy and challenging. I was delighted to be invited to the VIP event - to have my work recognised in this way was great."