Pupils from President Kennedy Community School and College have
visited Coventry-based contact centre, Fusion, to learn about the
importance of communication within a business environment. The
workshop forms part of Fusion's ongoing partnership with the
school, which has seen the company donate £8,000 toward
helping re-build the schools Business and Technology Centre, as
well as providing business skills guidance and volunteering
support.
The ten modern foreign language GCSE pupils had a tour of the
Mile Lane Fusion site, which now employs over 400 employees. The
students were given various presentations which covered areas such
as how to effectively communicate with both customers and employees
and how communication methods are changing with Technology.
Paula Cichostepska, year 10 PKS student, said: "It was really
interesting to look at different aspects of Fusion's business. I
was impressed with its reward system and the "Chill Room" which I
would recommend for our school. People at Fusion were working in
different teams like sales teams and customer services teams and
were competing against each other to reach their target sales in a
nice and exciting environment. Overall, I think it was a great
experience because it gave me an idea on how the business world
works."
Ian Stavers, Contact Centre Manager at Fusion Coventry,
commented: "Through our seminars we have demonstrated how good
communication motivates people. While at school children are told
that good communication is really important in helping them to pass
their exams. However, our workshop was all about reinforcing this
in a real-life, working environment and highlighting that good
communications skills are just as important out of school as they
are in school. What they are being taught today can have a very
real impact on them when they join the working world."
Fusion has been working with President Kennedy Community School
and College for almost a year as part of its commitment to
supporting the local community. The partnership is set to continue
for a further two years.