Pictured: Mark Bacon, Managing Director of Mr Machinery

A local online auction business that enables construction companies and other firms to buy and sell high-quality used plant and equipment has launched an exciting new service for its global clients.

Shrewsbury-based Mr Machinery (www.mrmachinery.com) has introduced an interactive 'Live Helpdesk' which allow buyers and sellers to post any queries they have before, during and after any of its fortnightly reserved online auctions, and get a swift response from one of the firm's customer service team.

Mark Bacon, Managing Director of Mr Machinery, explained: "Buyers and sellers have a wide variety of queries, from basic questions about how to go about placing a bid or selling an item, to more technical enquiries about a particular piece of machinery. Our interactive Live Helpdesk is a simple, user-friendly way for them to raise any issues they have and receive a prompt response.

"All they need to do is click the icon at the bottom right-hand side of any page of the website, which will open up an interactive chat box where they can discuss any aspect of the auction with one of our experts."

Mr Machinery is a dedicated online auction portal offering a unique platform for the sale and purchase of used plant machinery. Founded in 2007, the organisation has a global audience across more than 170 countries worldwide and currently attracts approximately 60,000 unique users to its site every year. With extensive experience within the heavy equipment and logistics industries, the team provides both buyers and sellers with a professional, personal and reliable service.