Pictured: (l-r) Hev Bingley (EMB-X) and Joe Wey

The Country Court Care Group, based in Lincolnshire recently achieved recognition as an Investor in People, reinforcing the organisation's quality standards and good practice.

The Group was founded over 20 years ago and now has eight care homes and a homecare agency, with a team of 296 employees. Country Court's mission is to provide exceptional care and comfort to residents during their stay regardless of their nationality, social standing or state of mind. 

Business Development Manager, Joe Wey says that at all times the rights of individuals are acknowledged. "We encourage independence and provide a safe, friendly, caring support service from appropriately trained staff. In addition, we provide a rapidly developing service for providing care in clients' own homes, called Homecare, which is very much part of the operation."

Strong leadership

The organisation is currently working with emb-x Ltd, the Investors in People Centre responsible for covering Central England. Hev Bingley at emb-x says that achieving the Standard reinforces the quality of service, strength of the team and the value the organisation places on its people. "The Investors in People assessment report highlighted that the quality of the mandatory care training programme is very high," she explains. 

"There were excellent reports of a lively and participative training style, an approach to training that contributes to the enjoyment of learning in the organisation and supports people to retain important information and care skills."

With a strong culture of continuous improvement within the senior management team, employees' contributions and ideas for improvement are appreciated and encouraged as MD Alykhan Kachra explains.  "We really do value our people and appreciate how important their input is to the ongoing development of the organisation and the continued high quality of service to clients."

Motivated team

As a result of the focus that Country Court places on planning and the clear links with learning and development, Managers are able to develop and support their teams with people very much encouraged to expand their care knowledge and skills.  "We have high occupancy rates, high care standards and staff who are motivated and willing to go the extra mile, which is a real asset to the organisation," adds Alykhan. 

"Investors in People has proved to be a valuable business improvement framework, helping us to ensure we build on our current success and maintain the high standards people have come to expect from us."

The quality of the work of Country Court Care Group has been further recognised with a nomination for the Health Investor Residential Care Provider of the year 2011.

Local organisations wanting to discover how the Investors in People framework can improve their business productivity, performance and competitiveness, should contact emb-x on 0845 872 7727 email info@iipcentralengland.co.uk