Pictured above: (l-r of front row) Steve Mowforth (Careers),
Sonia Rana (Funding) Tracy Cullis (Director) Jackie Fazakarley
(Development Manager) second row Caroline Blake (Add+vantage),
Christine Broughan (Research), Chris Morgan (Accommodation), back
row Ricky Atwal (Customer Service Advisor) Adam Cherrington
(Customer Service Team Leader)
Coventry University's Student Services department has been
awarded the prestigious Investors in People Gold Award, in
recognition of its first class people management.
The Gold Award represents the achievement of world class best
practice and shows that Student Services is operating at the very
highest level of people management.
Less than one in 1000 organisations recognised by Investors in
People has achieved the Gold standard and Student Services is
believed to be one of only six Higher Education/Further Education
establishments to have achieved this award nationally.
Tracy Cullis, the Director of Student Services at Coventry
University, said:
"This award is a fantastic achievement for Student Services and
is a direct result of the energy and effort shown every day by all
our staff. We have excellent staff and managers who are always
prepared to go the extra mile to lead and develop their teams
promoting good practice and leadership skills. "
Student Services employs 182 staff and 80 students to deliver
support services and activities.
To achieve the Investors in People Gold Award and also the
Customer Service Excellence Award, Student Services set up a
working party called the Continuous Improvement Group (CIG).
Student Services is currently the only area within the
University to have achieved the Gold Award.
The Chair of the Group Jackie Fazakarley could not be prouder of
the achievements and hard work of the dedicated staff.
Jackie said:
"'The Group was formed from across the department, combining all
levels of staff to ensure that all areas were well represented. The
CIG has been truly inspirational and I would like to express my
thanks and appreciation to all concerned for their commitment and
enthusiasm, but also to assure them that the work doesn't stop
here. We need to continue to maintain our achievement and go from
strength to strength.'
Student Services are now well on their way becoming Champions
for Investors in People where they can represent Coventry
University nationally mentoring and supporting other universities
and businesses in achieving the standard by providing the best
practice which they possess.
For more information about Coventry University, please visit
their website here: www.coventry.ac.uk