Pictured above: (l-r) Karen Aston, centre manager at the University of Warwick Science Park's Warwick Innovation Centre and Susannah Richardson from mplsystems

A Warwickshire-based contact centre, outsourcing and technology company is looking to get its message across through a new website and corporate identity.

Message Pad Ltd was formed 16 years ago, originally as an outsourced contact centre business providing inbound and outbound call handling services to clients across the country.

Agents in their contact centres use Message Pad's own multimedia contact handling platform, known as intelligentContact, developed at head office in University of Warwick Science Park's Warwick Innovation Centre.

Seven years ago, after a number of outsourcing clients expressed an interest in deploying this same platform for their own separate operations, Message Pad formed their technology division, mplsystems, to allow the company to further develop and market intelligentContact on a global basis.

mplsystems has grown rapidly with clients using intelligentContact in the UK, Europe, South Africa and North America and to further boost this growth a new brand identity, logo and separate website - www.mplsystems.co.uk - have been launched.

This will provide information on the company's growing portfolio of CRM, field worker and social media solutions.

Amanda Byart has been with the company since before it moved into the Gallows Hill Centre 13 years ago and says the new website comes in the middle of an exciting time for the both the company and the contact centre industry. 

She said: "Call centres are no longer about agents with telephones and spreadsheets.

"We are developing social media solutions to help companies manage their customer services, we have implemented software that directly connects call centre agents with workers out in the field, provided web and email booking systems and helpdesk solutions that are integrated with the entire organisation.

"We have six of our own contact centres across the UK in Edinburgh, Belfast, Winchester, Nottingham, Sutton Coldfield and Portsmouth.

"That is as well as the head office at the Warwick Innovation Centre where the finance, administration, technology, and marketing are handled.

"We have a huge variety of clients across a range of sectors, in fact you would be hard pressed to find an industry we are not involved in.

"We are really well connected here at Warwick and I think that has helped us to develop both sides of the business, particularly over the past couple of years."

Karen Aston is centre manager at the University of Warwick Science Park's Warwick Innovation Centre and thinks this step bodes well for the company's future.

She said: "It has been great to see Message Pad expand at such a rate over the years and be a part of that process.

"They clearly have a very creative staff in that firstly they were able to put together operating systems of such a standard that clients were interested in investing in them and secondly once they knew people would be interested in them, they managed to turn this into a separate viable business.

"More and more importance is placed on having a good web presence in business today so this launch should allow Message Pad and mplsystems to continue its success and we will be happy to continue to contribute to that."