Pictured above: Lucy Hales
Midlands social housing provider, Nehemiah UCHA has appointed
Lucy Hales as its new Director of Housing and Care Services.
Reporting to Chief Executive Llewellyn Graham, Lucy will be
responsible for the association's housing services for up to 1000
properties across the West Midlands which includes family housing,
housing for single people and retirement properties including their
5 retirement schemes.
Lucy joined Nehemiah UCHA from Waterloo Housing Association
where she was Housing Manager (Service Improvement), responsible
for the development and continuous improvement of all housing
management policies and the department's strategic response to
legislation, regulation and policy changes. She brings 24
years of housing experience from working with a mixture of housing
associations and local authorities around the Midlands area.
Commenting on her new role Lucy says: "I am very excited to join
Nehemiah UCHA and I am very aware of the increasing demand on
social housing across the West Midlands where the housing waiting
list has increased dramatically due to the recession and many
people find themselves unable to set up their own homes.
Nehemiah UCHA has a great reputation in the area and is able to
respond to changing customer need in a fast evolving environment. I
look forward to developing and implementing new ideas and services.
My previous roles have always been customer focused and I have a
passion for resident involvement which I know is also key at
Nehemiah UCHA. I want our customers to work in partnership with
Nehemiah UCHA to develop services to meet their needs, challenging
our performance and suggesting areas where we can improve."
Speaking about the senior appointment, Llewellyn Graham Chief
Executive of Nehemiah UCHA commented: "I would like to officially
welcome Lucy to Nehemiah UCHA. With an exceptionally strong track
record, Lucy brings a wealth of relevant experience to our business
so she is sure to play a significant role in the future successes
of Nehemiah UCHA and help take the association to the next stage in
its development."