Satisfied residents have given the thumbs-up to services provided in the Midlands by Jephson Housing Association Group.

Tenants praised Jephson's overall service, repairs and maintenance, value for money, quality of their homes and helpful staff in a recent customer satisfaction survey.

The independent survey was completed by almost 2,000 residents across the country and revealed that customer satisfaction is generally significantly higher than three years ago.

Jephson, which has a regional office in Leamington Spa, found that, in the Midlands region, 91% of people were satisfied with the overall service - four per cent more than in a 2007 survey, while 87% - a five per cent rise - are satisfied with the repairs and maintenance service.

A total of 93% said they were happy with the quality of their home, while 88% like their neighbourhood as a place to live and believe their rent gives good value for money.

89% are satisfied with how enquiries are dealt with and 88% find Jephson staff helpful.

The survey also revealed that tenants feel Jephson keeps them well-informed and takes their views into account.

Jephson's results compare well with the national average figures for all landlords of 82% for overall satisfaction and 78% for satisfaction with repairs.

Sue Rowley, Director for Jephson Midlands, said: "It is pleasing to see that so many of our residents are extremely happy with the service we provide.

"There was a good response to this survey and the results are very positive - they show that we are performing well and satisfaction rates are improving.

"However, we are not complacent and are always striving to do better, so we are considering these findings and will use them to plan our improvement activity. This includes reviewing our arrangements for processing repair requests to make the process more efficient."

Satisfaction levels were obtained by carrying out a STATUS survey - the Standardised Tenant Satisfaction Survey which has been developed by the National Housing Federation.