Pictured above: Dukes Bailiffs has installed Crystal Ball's
Panic Alarm technology in 31 staff mobile phones
Dukes Bailiffs is setting new standards in the Collection and
Enforcement industry with the introduction of cutting-edge
technology to protect its bailiffs as they go about their
business.
Believed to be the first bailiff company to use mobile phone
technology in this way, Dukes has installed Crystal Ball monitoring
products in 31 staff mobile phones and 22 of its vehicles, allowing
it to track employees and company cars.
The new technology features a panic button, a welfare function
and tracking device and allows employees to pre-set a welfare
function to their phone which notifies colleagues that they are
entering a potentially dangerous situation. Crystal Ball's Mobile
Monitor and Lone Worker smart phone applications also log mobile
phone calls and text messages in real time, allowing employee
locations to be monitored at all times.
Managing Director Colin Naylor believes Dukes is the first
bailiff company to use mobile phone technology in this way. He said
"The Crystal Ball system is a marvellous use of modern technology.
The data will not only help us in resolving disputes but will
ensure our bailiffs can work in a safe environment".
The system's vehicle tracking technology provides live
information, recording speed, journey time, distance and precise
location. This information is stored for three months so it can be
downloaded and used in situations where debtors dispute that a
bailiff has been to their premises or wrongly claim to have rung
them on numerous occasions.
If a bailiff allows a pre-set timer to run down without
responding or acknowledging it, the alarm is automatically raised.
There is also a panic button which activates an emergency response
procedure and sends out location co-ordinates.
Raj Singh, Managing Director of Crystal Ball, said "The
combination of vehicle tracking and smart phone technology is
unique in the market and allows bailiffs to address legislation
such as duty of care, corporate manslaughter and the proper use of
mobile phones while driving.
"It helps staff to enforce and deal with the problems they face
on a day-to-day basis, as well as providing indisputable data to
help them with their work".