Pictured above: Nigel Redwood
Telford-based managed service provider e-know.net has been
selected by Scotland's leading volume conveyancing services
provider as its new IT hosting partner. A long-term cloud user,
Your Conveyancer is looking to e-know.net to bring a new level of
capability, responsiveness and dependability as it seeks to drive
efficiencies and standards while enhancing client
delivery.
Core to the new arrangements will be the hosting of LexisNexis
Visualfiles and as LexisNexis's preferred cloud supplier,
e-know.net already has extensive experience of managing and
supporting both practice and case management systems. But according
to Steven Lilly, Your Conveyancer's IT director, it was not just
e-know.net's track record or its multi-million pound data centre
that influenced their final decision.
"There's no questioning the calibre of e-know.net's physical
infrastructure - indeed, it was a key tick in the box alongside
ISO27001. And their competencies, in terms of the systems they can
host, they're also outstanding. But for us, it was the attitude and
the approach of the people that made the final decision a
straightforward one. We were looking for someone who would 'get'
what we were about, who would come up with solutions to our
problems, who would actively involve themselves in our business and
take responsibility, and work with us to drive things forward so we
can go to the next level. That's what we wanted, and that's what we
found in e-know.net'.
Commenting on the latest high profile win, e-know.net's managing
director, Nigel Redwood, said: "It's interesting that in these
times of increasing focus on a provider's fundamental ability to
deliver a resilient service, we have a client for whom chemistry
and human capital weighed just as importantly as our technical
assets. It demonstrates that you really do need to have the full
package and to be able to appeal on all levels. We pride ourselves
on the quality of our people, not just the quality of our
technology, and getting to know the client inside out is the first
key step in developing an effective partnership."
Underpinned by technology, Your Conveyancer is aiming to grow
its business as a virtual organisation. The per user, per month
subscription model means that the firm can easily scale the
solution up as it employs additional staff to support new legal
services offerings. As an ISO 27001 certified law firm, it is also
committed to ensuring the availability, integrity and
confidentiality of client data. The LexisNexis Visualfiles hosted
solution includes back-up and disaster recovery facilities, and
with 24 x 7 support, Your Conveyancer is guaranteed 99.9 per cent
uptime.