Pictured above: (l -r) Frank Elkins (BSS Industrial MD),
Anne Wright, Peter Sullivan (BSS Industrial Operations
Director)
Customer service heroes at BSS Industrial branches across the UK
are being given the credit they deserve following the launch of the
distributor's very own 'Hall of Fame'. Anne Webster, Internal Sales
at BSS Kings Cross, has been the first inductee after she was
identified by customers and colleagues as consistently going above
and beyond the call of duty to provide outstanding levels of
service.
On a particularly notable occasion, Anne came to the rescue of a
customer who needed her expertise to get the right product on site
within a short deadline. Building services provider JS Wright was
having trouble sourcing valves for a London based contract due to a
distributor being unable to supply on time. JS Wright turned to BSS
Industrial to help and with Anne on the job they had the right
products on site within 24 hours. The Contract Manager was so
impressed that they continued to work with BSS Kings Cross until
the project was complete.
Peter Sullivan, BSS Operations Director, said: "Providing
complete solutions and a value added service is central to BSS
Industrial's offering. Anne is a fantastic example of this in
action and it proves the benefits that this approach brings to our
clients. It's great that Anne's efforts will now be recorded in the
BSS Industrial 'Hall of Fame' and we hope that this encourages
others to come forward and shout about the great work being done at
our branches."
BSS Industrial is part of The BSS Group Ltd, a market leading
distributor to specialist trades.