Pictured above: (l-r) Mr Stephen Dorrell and Mr Stefan
Olsberg, MD of Voice Connect
The Chair of the Health Select Committee, the Rt. Hon Stephen
Dorrell MP, visited a telecoms and IT firm that produces automated
telephone appointment booking systems for GPs' practices earlier
this month (5th May). Mr Dorrell visited the offices of Voice
Connect in Leicestershire to learn more about how company is
working with GPs to improve patient access and reduce call
congestion. The system, known as Patient Partner, is installed in
over 800 GP practices across the UK.
The company's board members met with Mr Dorrell during his 90
minute tour of the premises. Voice Connect MD Stefan Olsberg
was delighted to meet with the MP and have the opportunity to
discuss the Government's health plans. "Mr Dorrell was able
to tell us about his personal experiences of booking doctors'
appointments. He seemed genuinely impressed at the time and
cost savings that Patient Partner can offer GPs," comments Mr
Olsberg. "He was clearly aware of the issues surrounding both small
businesses and the health sector and spoke with a refreshing
honesty about both."
Elected as Chair of the Health Select Committee in 2010, Mr
Dorrell comments "Voice Connect is an interesting example of a
company that is solving a very real problem; in their case problems
around booking GP appointments by using technology. During
our meeting I learned a great deal about the lengths that they have
gone to in working with clinical databases, practice managers and
patients. The result is that they appear to have created a
product that saves money for practice managers and enhances the
service available to patients."
Voice Connect celebrated its 20th year in business earlier in
2011. The company also works with universities, police forces
and local authorities across the UK. Most recently, the company has
started developing mobile phone apps as well as continuing to
extend its larger scale telecoms products.
Mr Dorrell visited the Voice Connect offices on Thursday 5th May
and met the directors and key staff who demonstrated some of the
company's latest hi-tech developments.