After six months and scores of conversations with its customers, whg, the borough's largest landlord, has published its new service promises. 

Covering everything from cleaning to activities for young people in Bloxwich, the promises, called local offers, explain what whg's customers can receive and the standards they can expect.

Along with every landlord in the country, whg has been finding out from its customers what services really matter to them and how they should be delivered. 

The offers focus on four key areas of services and each one reflects comments from customers. The promises include extending the offer of low cost home insurance and the option of weekend and evening appointments for gas servicing.

As well as promises and standards that apply to all customers there are some aimed at specific groups of customers, from people living in flats to families and leaseholders.

Young people living in Smith House and Thomas House in Bloxwich are pledged more social and sporting activities and vulnerable people will get a weekly wellbeing call as part of a commitment to help customers stay independent.

Debra Berry, whg's Head of Housing Customer Services, said: "We've worked with customers to produce this comprehensive set of local offers and service standards and thank all for their contribution, it's been invaluable.

"I was inspired to hear a good many customers ask for more support services on behalf of vulnerable people and think that shows true community spirit."

Customers will review the promises and standards each year and whg will explain how well it is doing against each one in its annual report, published in October. They will be changed to reflect customer needs and expectations.

Housing service panels will meet quarterly to monitor whg and check the standards are being met. Colleagues will attend the meetings for question and answer sessions designed to hold the organisation to account.

The full set of local offers and standards are available to view at www.whg.uk.com by following the 'residents' area' and 'customer leaflets' links. Alternatively, call 0300 555 6666 to request a paper copy in the post.