Pictured above: Putting the Peak District's new electric
bicycles to the test are (l-r) David James, Chief Executive of
Visit Peak District & Derbyshire; Sarah Barratt, Managing
Director of Carsington Sports and Leisure Ltd, which will manage
servicing, repairs and extra bicycles to cope with peaks in demand;
David Thornton, the tourist board's Head of Marketing and Deputy
Chief Executive; James Berresford, Chief Executive of VisitEngland;
Andrew Pugh, Chairman of Visit Peak District & Derbyshire and
Keith Jackson, Chairman of the Camping and Caravanning
Club
Super league status beckons for the Peak District following news
that it is one of just four areas poised to work closely with
national tourist board VisitEngland as 'attract brands' to persuade
more people to holiday at home.
James Berresford, Chief Executive of VisitEngland, revealed more
details of its key role as a top-flight 'destination of
distinction' over the coming year at Visit Peak District &
Derbyshire's 2011 Tourism Conference on Thursday 31st March.
Likening England's leading tourism destinations to a bowl of
'lovely pieces of fruit', he described the Peak District as a
'plum' that would be used to tempt tourists to go on to sample
other areas of the country, rather than spend their hard-earned
cash abroad.
"My job is to work with your destination to drive business down
to the Peak District," he told around 240 delegates in Buxton's
showpiece Pavilion Arts Centre. "Yours is to focus on marketing
campaigns, customer care and all the other attributes that makes
this a destination of distinction.
"My role, and yours, is to keep people holidaying at home during
the year of the London Olympics in 2012. Not only do we have a
fantastic opportunity to showcase our product to the world, we have
got to persuade our fellow Brits to stay here throughout the
year."
James admitted the task wouldn't be easy, given current spending
cuts at national, regional and local level, but said the Prime
Minister's recent speech and the coalition's new approach to
tourism as a cross-Government policy was a welcome sign that it
recognised the industry's importance to the country's economy.
Tourism, he said, generated a massive £115 billion of
annual income for Britain - £97 billion of that in England -
adding that VisitEngland was imminently awaiting news of a bid for
£22 million from the Government's new Regional Growth Fund to
realise its bold ambitions.
Both James and Joss Croft, Project Director, VisitBritain (VB),
outlined how both organisations would be working directly with area
tourist boards like Visit Peak District & Derbyshire following
the demise of the Regional Development Agencies.
Joss highlighted the ways in which tourism businesses can use
the Olympics as a springboard to a more prosperous future as part
of VB's £100 million marketing campaign, Britain You're
Invited.
David James, Chief Executive of Visit Peak District &
Derbyshire told the conference that the area was holding its own in
a fiercely competitive marketplace, and thanked local councils for
continuing to invest in the official tourist board, despite
difficult financial times.
"We can provide the focal point, the one voice of leadership for
tourism in our destination," he said. "We will work tirelessly to
promote it, but we need you and your commitment to offer
outstanding value and exceptional customer care.
"Quality is the key to long-term success. We can do the
marketing, but without quality behind it, it is meaningless. We
have a world class destination, and you can add world class
service."
David Thornton, the tourist board's Head of Marketing,
highlighted the tourist board's campaign plans for the coming year,
including:
• Mosaic Marketing - and the need for the tourist board and
local tourism businesses to work together to be 'greater than the
sum of our parts' to maximise the marketing opportunities offered
by VisitEngland and VisitBritain
• An 'attract brand' marketing panel, headed by Sally Hogg,
Head of Marketing at Chatsworth, with members from the private
sector, to encourage economic growth while preserving the area's
special qualities
• High profile in national and international campaigns on
VisitEngland's new website to maximise the area's leading role as a
destination of distinction
• Working with VisitBritain to optimise the Peak District
and Derbyshire's profile in key overseas markets
• Continuing to publish hard copies of the tourist board's
highly successful annual Visitor Guide, which, during the first 12
weeks of 2011, was sent out to 80,000 applicants - a 25 per cent
increase on 2010
• Launching a new-look Visit Peak District & Derbyshire
website this spring, with fewer pages, moving images, social
networking and an intuitive library of publications that can be
browsed, downloaded and ordered on-line
• Launching the Active Peak initiative using a mobile phone
app, QR technology and an advertising campaign to put visitors in
instant touch with the wide range of outdoor activities that are
available when they are out and about in the area
• Developing a viral video marketing campaign that will be
launched on July 23, 365 days before the start of the 2012 London
Olympics, to ensure that everyone in tourism in the Peak District
& Derbyshire speaks with one voice and one message to bring
tourists here, from both home and abroad
Another highlight was the launch of electric bikes as the Peak
District becomes the first area in the UK to host a pioneering new
project promoting subtly-assisted cycling on the Tissington, High
Peak and Monsal Trails.
Simon McGrath of main conference sponsor The Camping and
Caravanning Club gave an overview of the Club's current and future
activities, and the area's Camping & Caravanning Guide 2011 -
jointly produced by the Club and the tourist board - was hot off
the press on the day.
Web expert Susan Hallam shared her user-friendly tips on how to
use social networking to boost sales and add value to any business,
while keynote speaker, writer and broadcaster Stuart Maconie, gave
a lively and entertaining insight into his experiences of
travelling in and around the Peak District.
"Initial feedback from delegates suggests they found the both
informative and interesting, with its focus on the importance of
tourism locally, nationally and internationally and featuring a
variety of topical issues and knowledgeable speakers," said David
James.
"Times are certainly changing - with budget cuts for local
authorities, VisitEngland and VisitBritain; Regional Development
Agencies disappearing and price rises affecting visitors' spending
power.
"But alongside these challenges, we have a number of real
opportunities - and we hope that our pathfinder role as a
destination of distinction with VisitEngland, closer links with
Visit Britain, national events such as the Olympics and the Queen's
Golden Jubilee next year, plus our marketing plans to drive more
business to our area, will help tourism businesses to exploit their
potential to the full."