Pictured above: Donna Burrows

A new concierge service is the latest addition to 54 Hagley Road in Edgbaston, as landlords Mercia Real Estate Limited continue to actively invest and add value.

Far from seeing new tenants as just another income, they regard occupiers as valuable customers and their treatment of the building has been more akin to that of an upmarket apartment block or hotel than a conventional office building.

A concierge service is the latest addition to the Grade A offices which has been one of the most actively let in the area and as Jonathan Hardie advisor to Mercia Real Estate Limited says, "We have always been concerned that we as landlords be more than just a faceless investor and make sure we meet on a one-to-one basis with tenants regularly.  

"The concierge is an extension of our customer service and will enhance the offering at 54 Hagley Road considerably, providing an added perk to all employees within the building."

39 year old, Donna Burrows, will be the face of the new service which covers anything from providing weather and travel updates to organising car valeting or booking a celebration dinner with friends. Already adding to the executive channels positioned at the lifts providing the latest weather, transport, travel and what's on information.

Tenant, Mark Bevan from Francis Graves, who moved into 54 Hagley Road just over 12 months ago, is delighted with the arrival of the new concierge.  Already a big supporter of the building be believes the new service will not only provide added value for occupiers but visitors to the offices as well.

"We often have colleagues from our other national offices staying over in Birmingham who may need local help or advice with hotels, taxis, dry cleaning and restaurants and other services. It is a resource that we can tap into as required, without impacting on our day- to-day business."

Indeed the traditional concept of a concierge, was one that could offer support on administrative duties and at 54 Hagley Road companies within the building can utilize the skills and professionalism of Donna Burrows to help their companies run more smoothly.

Mark adds, "I think as and when our various members of staff fully understand the features and associated benefits of using a concierge they will most definitely feel it to be a benefit. For myself as a tenant, it is refreshing to see a positive and forward thinking landlord who continues to invest in a quality workspace. We already enjoy high standards and excellent support and service from the Building Management Team.  

The concierge follows on from a premium office, coffee shop operator, Caffé Kix, who partnered with 54 Hagley Road to deliver a café and deli bar facility in the upmarket grade A offices in Edgbaston.

"It's all part of providing a quality working environment," adds Jonathan Hardie. "If we are to stand out in the current market, we can only do so by exceeding expectations."