Following the success of a major growth drive back in October
2010 which resulted in 100 new people joining the team, Coventry
employer Fusion is recruiting once again. Due to the ongoing
development of the company, a further 100 new jobs have opened up
at the Mile Lane site.
The busy contact centre operation, part of the BGL insurance
group, already deals with over 5,000 customer enquiries every day
and this latest recruitment drive will help handle a projected
growth of 35 per cent over the next 12 months. The site already has
over 270 employees and the new roles will be predominantly full
time Universal Advisor Roles (Sales, Service and Retentions) and
Team Leaders.
Andy Talbot, Site Manager of Fusion Coventry, commented: "We
have had the office space to grow our Fusion Coventry operation
since we moved to the site in 2007. Now, following ongoing business
growth and operational changes we are able to staff our contact
centre to its full capacity - which is not only great news for
Fusion but also for Coventry.
"Our first round of recruitment last October was extremely
successful. We hired 100 new people and of these some are already
developing their careers with Fusion by signing up to NVQ
qualifications with the company. We are highly committed to
excellent training and development, so that we can continue to
offer the great levels of service that our customers have come to
expect from Fusion Coventry."
Coventry is an important location for the BGL Group, with its
motorbike insurance arm, Bennetts, originally being founded in the
city 80 years ago.