Esker, the market leader in document process automation solutions, has been chosen by Jenny Craig at Nestlé Nutrition, to automate the daily sending of mail, emails and short message service (SMS) messages to its customers. 

The company, whose UK base is on The Wyvern Business Park in Derby, has provided Nestlé with an automated solution for sending business documents with the launch of its unique services in the 17 Jenny Craig centers across France. 

Jenny Craig by Nestlé Nutrition offers a personalised weight loss approach. Consultants throughout the 17 weight loss centers and the customer relationship centre, ensure daily monitoring of all their customers, from appointment confirmations sent by email or SMS to individual appointment reports sent by mail, which equates to more than 3,000 letters, 3,000 emails and 5,000 SMS each month.

The company was looking for an external solution to simplify and unify the communication process of all 17 centres, including the customer relationship center, improve the quality and tracking of mail, emails and SMS messages sent to customers, as well as gain productivity and increase savings

Commenting on the new solution, Ludovic Moine, IT Manager, at Jenny Craig by Nestlé Nutrition, said:

"The simplicity of the Esker solution installation allowed us to equip our customer relationship centre and our 17 centres in less than one day. 

"Thanks to Esker, the sending of all mail, email and SMS is automated and does not require any manual intervention. We are very pleased with our decision to work with Esker and have even been able to achieve a significant decrease in sending costs."