Pictured above: (l-r) Deborah Martin, operations manager at D&G, presenting a bottle of champagne to Margaret Scanlon

Domestic & General (D&G) has celebrated reaching its five millionth customer, after the call was taken at its Nottingham office. 

Margaret Scanlon, 59, was the lucky call centre agent who took the call at the Talbot Street branch, and didn't realise its significance until she was told about it later. 

She said: "What a fantastic way to start the new year! I am delighted to have taken the call for our five millionth D&G customer. It's great to be able to reward our customers with our fantastic service. I'm sure I speak on all of the employee's behalf when I say we take great pride in our work and know how highly our customers value our services. "

With 60 years of success under its belt, and now five million customers, D&G celebrated the milestone by giving lucky customer Janet Gallie of Epsom a £500 gift voucher to spend on a domestic appliance of her choice, along with a five year extended warranty.

Janet said: "Thank you so much to D&G for this wholly unexpected gift. We bought our warranty cover to ensure our piece of mind if anything should go wrong with our fridge, and never dreamed it would lead to this."

D&G provide product protection for major domestic appliances, electronic products and central heating systems, as well as warranty services for over 150 major UK and international brands.

Margaret received a bottle of champagne for taking the call and was thrilled to be rewarded for helping reach the milestone. 

She added: "We hope to continue to serve our customers to the best of our ability and that there will be another five million left to come."