Dukes Bailiffs has adopted the latest in database mapping technology to improve its operating efficiency and increase its customer service deliverables.

The system in question is software-based and used by such well-known companies as L'Oreal and ParcelForce across a range of applications, for example optimising sales territories, managing customer expectations and fine tuning catalogue delivery to consumers. 

Described by its designers as a fully-featured object-orientated database system, Dukes' latest innovation will help the company's bailiffs to analyse, plan and implement the most efficient route for their day's work schedule.

The system uses data exported from the company's debt recovery files and displays it on maps, allowing Dukes' to interrogate and interact with the information, then allocate cases across the workforce of bailiffs and customer service advisors.

When any particular case has been assigned the system operator can select a start and finish point and the software programme will deliver the most efficient route.

For Dukes and its customers, the new system is expected to provide a competitive edge by ensuring optimised journey time and therefore improved collection rates.

Managing Director Colin Naylor explains that the new system will also offer environmental benefits. "It's particularly important, especially to our public sector clients, that we operate efficiently and that we consider the social impact of our work. We expect the new system to reduce wasted journey times, and therefore to reduce fuel consumption and cut total exhaust emissions. I'm looking forward to seeing the results both in terms of our efficiency in collections and a reduction in fuel usage".