Derby's only high street mortgage and independent financial services company has reiterated its commitment to customer service with the launch of a new service to keep its customers better informed.

Oviso Financial Services, which is based on Queen Street in the heart of the Cathedral Quarter, has installed a new system that will allow customers to log into their own private online folder and track the progress on their applications and policies.

Any progress made on a transaction carried out between Oviso and its clients will be recorded in the client's own folder, so that they can go online and check them or view updates whenever they like. 

Oviso's team of mortgage and protection advisors can send and receive messages through the system to ensure the lines of communication are kept open at all times.

Commenting on the new service, Sarah Fullaway, director of Oviso said:

"We are delighted to be launching this new service, which will give our customers access to the progress of their application or policy at the touch of a button, wherever they are, 24 hours a day, 7 days a week. 

"From our experience in the industry we understand that our customers want to be kept fully updated on any progress we are making with their application and this will allow them to take control of that. 

"We also understand that our clients are busy people and are not always available to talk on the phone or answer emails, so this system gives us a central point to communicate and record updates," added Sarah.

With more than 35 years industry experience, Oviso is the only financial advisor in the city to have a high street presence and provide a range of independent financial services, including mortgage, life insurance, income protection, critical illness cover and home insurance.

Business Oviso, a separate division, specialises in commercial finance, key man cover, shareholder protection, business loan protection and business insurance.