Residents of seven housing associations have been celebrating
after passing a tenant inspector course recently….and to say
well done, a presentation ceremony was held at Twycross Zoo.
The residents attending were all from Midlands-based housing
associations which included Derwent Living, Amber Valley Housing,
Daventry & District Housing, East Midlands Housing Group,
Gedling Homes, Friendship Care and Housing and Three Valleys
Housing.
Throughout the qualification, which is accredited by the
Chartered Institute of Housing (CIH), residents from the different
housing providers had shared their experiences and knowledge with
each other, comparing performance and looking at different aspects
of their landlord's service provision.
The CIH course was delivered by Just Housing and aims to give
residents the tools to assist them in the inspection of their
landlord's services. This aligns with the Tenant Services
Authority's (TSA) new regulatory framework which was launched in
April this year.
Guest speaker Andrew Jones from Just Housing said: "I'm honoured
to be celebrating with all the residents from the different housing
associations. We're delighted that so many of them recognised how
fantastic the CIH tenant inspector course is.
"The idea is to give the residents the skills to help ensure
organisations are delivering the best possible results. They should
feel really proud of gaining this qualification."
Managers and executives from all the organisations were at
Twycross Zoo to celebrate with the newly qualified
inspectors.
Derwent Living resident Sam Serpanchy added: "I think this is a
great programme which aims to put the residents at the heart of the
organisation. With the support of my landlord, I feel I am making a
difference to the community.
"It was great to go to Twycross Zoo and meet the other residents
that have passed the CIH course. We all shared our experiences and
had a chat about what we could do going forward and how we can make
a positive impact."
For more information about Derwent Living, please visit their
website here: www.derwentliving.com