Pictured above: Alan Barker

As Rok, the London based construction group went into administration following losses of £3.8 million, one Midlands based claim handling firm is offering help and support to customers who are struggling with their reinstatement works.

Following the shock announcement that the firm who owns 170 branches nationwide and offers a range of services from building repair, claims management and validation services was going into administration, Midlands based claim handling firm, Aspray has set up additional call facilities aimed at offering help and advice to those struggling with existing claims.

Alan Barker, director at Derbyshire based Aspray, said: "As a leading repair and maintenance company, Rok had many home insurance contracts with several different insurance companies, which will now need to be serviced by another provider. 

"This shock announcement will be a bitter blow for those involved with projects that are already in the development stages, but here at Aspray, we are setting up extra facilities to deal with anyone who has been affected by this latest turn of events, to ensure that their projects will be completed."

The firm who are currently considered to be a leading name in the handling of home insurance claims will now be utilising extra resources to deal with ex Rok customers who require a fast local response service for any property related insurance damage including fire, flood, burst water pipes, water leaks, vehicle impact damage, underground pipes and cables, drainage and damage from attempted burglaries.