East Midlands vehicle fleet management specialist Total Motion
has launched a new online facility that provides the ultimate
driver support, 24/7.
The new Total Motion website - at www.totalmotion.co.uk - which
has just gone live - includes an innovative, interactive driver
support section, that's branded for each client company, allowing
drivers to log in, manage their own account, request support and
report problems direct for a swift, professional response. Clients
can even add documents for drivers to download such as fleet
policies or important vehicle related updates.
An independent vehicle management company with over 25 years'
experience, Total Motion works with fleets from 30 to over 15,000
vehicles and is the only UK company managing cars, vans, trucks,
motorcycles and specialist vehicles.
Having an on-line driver support facility that is company
branded improves the relationship between a company and its fleet
drivers. Logging in to what is effectively an 'in-house' site
immediately makes drivers feel more comfortable. Having instant,
interactive support is of huge benefit, offering the driver the
ability to arrange a service or seek advice on fleet related
matters.
The new online driver-focus is part of £250,000 investment
in technology and back office systems which, over the next two
years, will help Total Motion to deliver a more responsive, two-way
service. As site functionality is developed, clients will be able
to add more individual content, downloads and services and request
reports, as the system becomes the central reference point for all
fleet and driver information.
Total Motion Managing Director Simon Hill said: "When drivers
log in, they see the page branded as their own company, with
guidance specifically tailored to their needs, providing a
reference point for every issue concerning their company vehicle.
With our new online facility, they can book a service, organise car
hire, arrange European travel documents or report an accident round
the clock, at any time, seven days a week. This improves the
efficiency of the driver support process, and with less vehicle
downtime, results in a win-win situation all round."