Local authorities need to put shared services at the heart of
their plans in delivering the £83bn public spending cuts to
be announced by the Chancellor in his comprehensive spending review
announcement this week.
As local councils and government departments brace themselves
for budget cuts of up to 25%, sector experts at law firm Browne
Jacobson believe significant savings could be achieved by local
authorities simply working closer together in sharing both back
office functions and front line services.
Research commissioned by the firm recently showed that some
senior public sector managers believed up to 12% of their budgets
could potentially be saved by sharing services.
Dominic Swift, head of the public sector team at Browne
Jacobson, commented:
"Sharing services is one of the options that local authorities
should be seriously looking at when they decide how best to manage
the cuts they will soon be asked to make. Significant savings can
be achieved, especially if councils look at the opportunities to
merge both back office and front line services."
Traditionally, shared services have focused on back office
functions with Browne Jacobson's own survey of 178 senior public
sector managers showing that less than half were looking at front
line services.
The firm's survey also revealed that two thirds of public sector
managers (65%) were concerned about a lack of financial resources,
while 59% identified insufficient manpower as key barriers to
implementing shared services. More than half of managers (53%)
questioned also stated workforce opposition as a major
obstacle.
But according to Dominic Swift attitudes are changing and he
cites the Lichfield and Tamworth Refuse Collection Partnership as
an example of how front line services can be successfully shared
and major barriers overcome.
The combined cost of the waste collection service provided by
Lichfield District Council and Tamworth Borough Council was in
excess of £4m a year before the two councils formally merged
their operations earlier this year. As a direct result of joining
forces the new partnership is expected to make more than £3m
in savings over the next five years.
Swift added:
"This example shows that when councils truly work together real
financial savings and service improvements can be achieved without
the need to establish complex arrangements or employ significant
resources at the outset. Neither of these authorities could have
achieved these levels of savings and innovation in service delivery
in isolation. It is the type of partnership approach other councils
could very easily emulate.
"It also proves that some of the major barriers to shared
services that existed two years ago are being overcome. With any
efficiency programme it is important that managers stress the
benefits of shared services, particularly to front line staff, who
need to appreciate that in order to deliver 'more for less' greater
innovation and local collaboration has to be key."
Andrew Barratt of Tamworth Borough Council commented:
"Having clear priority and commitment at the highest political
and management level from both authorities was a critical part of
delivering the joint service project and this support enabled all
elements identified in the proof of concept study be delivered,
both within a very tight timescale and achieving the anticipated
efficiencies."
Keith Gordon of Improvement and Efficiency West Midlands (IEWM)
added:
"The days where control lay within one Council and the risks
with the private sector have long since gone. If Councils wish to
flourish and continue to respond to customers needs in this new
challenging financial environment, they will need to develop
partnerships and new operating models both with other the public
sector organisations and equally importantly with the private
sector that put customers at the forefront of the agenda."
A copy of the research conducted by Browne Jacobson in 2008 can
be accessed by going to www.brownejacobson.com/sharedservices
For more information about Browne Jacobson, please visit their
website here: www.brownejacobson.co.uk