Pictured above: John Line
An innovative service developed by a regional IT company has
proved so popular that it has brought forward its plans and
launched it as a standalone service.
The Eagle-i application was designed by Shropshire-based AcuITy
to monitor its clients' IT infrastructure, and is supported
throughout business hours by a dedicated helpdesk team. "It worked
so well from the start that we found we were able to highlight any
issues and fix them before clients even knew that there was a
problem" explained John Line, Managing Director of
AcuITy.
"We look at everything from disc space and server uptime to
back-up performance, third party interface availability and website
synchronisation and our proactive monitoring means that we're able
to support clients across the board without them having to suffer
any downtime" he added.
The Eagle-i application is currently used to monitor over 500
key IT drives on behalf of AcuITy's clients and thanks to alarm
triggers and an innovative SMS alert system the helpdesk team is
immediately aware of any potential issues.
"Rather than just offer this service to existing clients, we've
taken the decision to launch it further afield with introductory
service packages at very cost effective rates" John concluded.
AcuITy is a provider of innovative software solutions and
network support, expertly engineering its clients' business
processes to create a competitive advantage. Its team of industry
leading experts is proud to invest in the very latest technology
and processes to provide perfect solutions to its customers'
needs.