Cloud Net today announced a further extension to its growing
business telephone services portfolio: the Cloud Net Live Answering
System (CLASS).
CLASS is a live telephone answering service and can be used to
complement Cloud Net's full business VoIP system or
independently.
Staffed by professionally trained UK based operators, CLASS
allows businesses of all sizes to ensure that calls are picked up
professionally and messages passed on immediately.
CLASS users work with Cloud Net to determine how callers are
greeted and what message they give if the business owner is
unavailable. Small companies and freelance consultants are
encouraged to submit information about their company to ensure that
operators understand the business. The operators can also be primed
with a list of frequently asked questions or steer callers to a
company's website. After taking the call, the operators pass on
detailed messages to ensure that the caller receives the help or
information they were looking for.
Benefits of CLASS include:
Free subscription
Free set-up
No minimum charge
Service available 9am - 6pm Monday to Friday
UK based operators
Low pay-as-you-go pricing
Just £1 per minute, which is billed per second
Messages via email and text
No call diversion charges for Cloud Net Connect users.
The new service is perfect for small companies that may receive
calls during the day while the team is busy working on other
matters.
Charles Chance, MD of Cloud Net says of the service: "This was a
service suggested and requested by our clients who at times were
unable to cope with the amount of enquires they are generating. Our
customers have found it ideal for coping with temporary increases
in call volume, during marketing campaigns for example, without the
need to employ an additional member of staff to sit at a desk all
day to take calls. Our users only pay for the time spent actually
answering calls, not the time in between calls"
"Additionally, we understand that companies may want help at
certain times, so have ensured that there is no set-up fee and
users can benefit from the convenience of an answering service
immediately."
David Hill, Chairman of Cloud Net added: "CLASS is a great way
to manage customer service since callers will have the opportunity
to speak to someone straight away. In addition, we believe that the
system can also help to improve the perception of a company.
Smaller businesses can appear larger as their phones callers won't
face an engaged tone, or be left in a queue. CLASS also saves on
the cost of employing a receptionist to take incoming calls."
For further information, please visit, www.cloudnetuk.com,
call 01922 21 33 33 or email solutions@cloudnetuk.com