Pictured above: The Punchbowl Inn Restaurant Manager
Charlotte Wenlock and Owner Adam Giles
The Punchbowl Inn, Bridgnorth in Shropshire has been nominated
as a finalist in this years' prestigious national 'Publican Trade
Customer Service Pub of the Year Award'.
A favourite venue amongst the regions diners, The Punch Bowl has
played host to many special occasions, family carveries, and their
popular monthly Sell Out Tribute Nights
'This award nomination is the icing on the cake for us this year
' owner Adam Giles comments. 'It has been a tough twelve months for
many in this industry, with pubs closing at a rate of 40 a week, so
it is even more important to raise your standards and ensure that
when customers do decide the spend their hard earned money with
you, their experience is the best possible. Competition was tough,
but we are proud to have made the finals"
Adam, has invested a great deal in the Punch Bowl, ensuring that
the decor, environment, and even their toilets, and newly
refurbished accommodation suite, are kept up to date, and
offer a pleasant environment for their customer to dine in.
"Many customers enjoy our daily menu, but most head straight for
our Award Winning Carvery' adds Charlotte 'they enjoy the wide
range of joints we serve every day, all local or traceable meats,
with fresh veg, but the food is just part of their experience. My
team ensure that the customers are comfortable, and the fire is lit
in the Winter months, and the gardens tended to all year round. All
our customers are also encouraged to fill in our comment cards
presented with their bill, so we can ensure that any issues are
addressed before they leave. We have thousands of reassuring
comments, which is a real motivation for our team'
James Day of Shropshire based www.dinewithus.co.uk, advisor to many of
the regions pubs and restaurants added "This year has been tough
for many pubs and restaurants, but those who have focused on
customers services, and good strong marketing of offers, have
succeeded, and got through the worst. This nomination is a great
boost for the region, and will give confidence to many publicans
that customer service is key to business growth."
The Finals will be held on April 21st at The Grosvenor House
Hotel, London.
For more details on The Punchbowl Inn please visit here