Motorists are being urged to speed up reporting of accidents or
risk losing out.The claims process for personal injuries sustained
in certain types of road traffic accidents where the injuries are
valued between £1,000 and £10,000 will fundamentally
change from April 30.
Chris Stanley, personal injury expert and a consultant in the
litigation division of Midland law firm MFG Solicitors, said: "The
rules remain the same for initiating a claim, ie within three years
of the date of an injury, but the insurers for the driver
responsible for the accident must now respond in a much tighter
timescale.
"If an accident has not been reported to the driver's insurer
and the insurers receive a claim form they have difficulty in
responding to and if therefore notification by their insured has
been delayed or is late they may seek to void the policy rather
than be in breach of the new protocol and time for response to any
claim, which must now be within 15 days.
"The intention is to make it a much smoother and quicker
experience as it will cut out delays on the part of insurers
investigating claims. Their response will now have to be within 15
days instead of the current three months."
The new procedures will be based on internet exchange of
documentation between solicitors acting for the claimant and the
insurance company acting for the driver responsible.
"The system is bound to take some time to bed in but should, if
it works as intended, produce much swifter responses and hopefully
admissions of liability by insurance companies than is currently
the case," said Mr Stanley.
"What is important is that all accidents are reported to
insurers as soon as possible after the event so that everyone will
be aware of the accident whenever a claim is actually initiated -
this will almost certainly be a condition of all road traffic
accident policies in any case."