Over the last five years, Oakland international, an acknowledged
multi temperature supply chain specialist in warehousing and
logistics, has developed a distressed load management service that
is unique within the industry, seeing an increase in business of
230% in the last year.
Encompassing all aspects of consignment damage and loss,
Oakland's support extends to working with port authorities,
business insurers and hauliers, helping to limit and alleviate
loss. Delivering a complete service solution for ambient, chilled
and frozen product, Oakland's strength has been its ability to
adapt to each unique set of circumstances. Supporting a record
number of businesses in 2009, the firm's distressed load management
service returns a consignment recovery average in excess of 80%
with all draft reports available for inspection within 24hours.
Oakland's Quality Assurance Manager, Louise Smith, commenting on
their success stated: "Oakland identified a gap in the market, and
together with our customers developed and adapted their existing
business offer to launch a complete distressed load management
service."
As a bespoke specialist service, Oakland's rapid response to any
given distressed load situation has become well-known, trusted and
recognised by major insurers. All facilities, systems and processes
are fully BRC accredited and audited. "We work alongside a number
of insurance companies when there is a large stock write-off
claim." said Louise, adding, "A full report of work undertaken
accompanies all distressed loads which then provides both customer
and insurer with a full record of consignment breakdown, actions
taken, and the percentage of product recovery and planned disposal
options, with all reports drafted within 24 hours and emailed to
the customer."
Every report contains photographic evidence to illustrate the
severity of load and load condition, and details any products found
to be unsafe, the report also contains microbiological test
readings and details of all stock, including product type, case
count and quantity despatched. A distressed load can be incorrect
vehicle temperature, physical contamination of stock, labeling
errors or load moved whilst in transit.
Oakland's specialist operation encompasses full BRC accredited
facilities and systems, recovery of part or full load avoiding
total destruction, certified disposal and assistance with sale of
stock to mitigate loss and disposal charges, and the ability to
redeliver stock to any UK, Irish or mainland Europe site.
In 2010 Oakland is continuing to expand its customer service
support systems, gaining momentum and industry recognition as a
leader in the field of distressed load management, saving time and
money through rapid response and onward movement of loads for end
sale to mitigate customer loss.