Operations Manager at Leicester's Belmont Hotel, James Bowie, has completed his accreditation as a trainer for the Hospitality Skills Academy and is now licensed to deliver the 'World Class Customer Service Excellence' course supported by the British Hospitality Association, both in house and at other premises across the country.   

As a result of this support from the Hospitality Skills Academy, not only can James now train his own team at The Belmont, he is also training teams at hotels and conference centres around the UK. He said: "The course has helped me get the best from the team at the Belmont, who are continually looking for ways to improve service, and enhance the guest journey at the Belmont Hotel.  Great customer service is of supreme importance to us and something that we have invested time and effort into for many years.  It is also useful to overlay the experience of other venues onto our own in-house courses."

The Belmont Hotel is independently owned by the Bowie family, James is the fourth generation of Bowies to be involved in the business and his father, also James, is Managing Director. The Belmont Hotel celebrated 75 years of independent ownership in June last year.