Pictured above: Tracey Burrell, HR Manager at D&G

It's going to be a busy few months at the Domestic & General (D&G) call centre with a bunch of new recruits and a new computer system both raring to go.

The Nottingham-based call centre has already begun its recruitment drive, and is looking for around 100 call centre operatives to join its already bustling Talbot Street office of 700. 

D&G is on the look-out for keen fixed term workers, to help the permanent staff at the call centre as they begin an intensive training programme on a new and improved computer system coming later in the year.

Tracy Burrell, HR manager at D&G said: "This is a really exciting time for us here at D&G. We are having a new, state of the art computer system installed which will not only make the work that the call centre agents do more efficient, but it will also improve the service that we provide to our customers, as agents will be able to do much more at the touch of a button, and more quickly too. 

"The new computer system is a reflection of our continued growth as a company and by making this investment it shows that despite the current state of the economy we are growing. Whilst this is great news, it does mean that we have the extra pressure of ensuring that all our agents are trained to the highest standard on the system, and will have to allow approximately two days each to give them the correct training."

D&G must ensure that the transition between the old system and the new is faultless and that it doesn't disrupt the number of calls that the agents take and so still providing the highest service to its clients.

Tracy says: "We are intending to take on around 100 new fixed term members of staff between now and October, who we will keep on until around January, which will mean that the phone lines will be covered during what is our busiest period. The number of calls we receive varies per agent, but this volume increases during the winter months, when people start to call our heating line, or when they are just starting to use their winter appliances.

"Our increased staffing requirement is a challenge, but by gearing up for the change now, we can be prepared and ensure that we are still provided a top quality service. We have already had a great response to the recruitment advertising and don't think we will find a shortage of skills in the area."

D&G is the UK's largest specialist provider of service contracts on domestic electrical equipment. The firm employs over 700 people at its Nottingham call centre which opened in 1997.